Do you ship all over India?
Yes, we provide shipping services across the country, where the minimum order value for shipping of an order is Rs 699.
Do you offer cash on delivery option ?
Yes, we offer cash on delivery option, but for selected areas only as long as your order value fall under Rs 4,999. Otherwise, you will be required to either make a debit/credit card/UPI payment or through a bank transfer.
How long will my order will take to be shipped?
Shipping from trove ceramics, it usually takes about 2 business days from the time of order confirmation. In case you have fixed a scheduled date and time, our team will get in touch with you to notify you further about your order status.
Do you charge extra delivery costs?
Trove ceramics offers assured services with free shipping across India. All COD orders carry a minimal charge of Rs 79.
Do you provide online payment option ?
Yes, of course! You can either pay through your secured net banking or through your credit/debit card/UPI.
What should I do in case of a damaged product?
Our team assures a proper quality check for all products that are offered by us before shipping & delivery. However, if it happened to receive a damaged product, please reach out to us within 24 hours of delivery with a photograph or video attached as a proof and mail us on care@troveceramics.com or WhatsApp on +91 9557211653, and we will be happy to help you navigate the situation.
Is it possible for me to cancel or change my order?
For sure! Regarding your this concern, All you have to do is notify our team with your respective reason of cancellation or change in your order within 24 hours of placing the order, because once an order is shipped, we won’t be able to cancel it by our side
What’s your return policy like?
We accept your request for returns of products only if a product is damaged in transit. In case you want to put in a special request, do contact us on care@troveceramics.com and we will get in touch with you to understand your requirements.
What’s the criteria for exchanging a product?
We only exchange a product for you if it has been damaged in transit. If you want to put in a special request, you can send us an email on care@troveceramics.com or call on +91 9557211653 to speak to our customer service executive.
I am facing a some difficulty with your subscription services. Can I get some assistance? NOT NEEDED WE DON’T HAVE ANY SUBSCRIPTION
Definitely! Whenever you are stuck with subscription and need our help, we are definitely here to guide you for your concern. Just drop us an email on care@troveceramics.com mentioning a suitable date, time and phone number where our team can contact you and guide you through your concern.
Can order safety be assured of being safely delivered?
Trove ceramics assures you to reach your product in perfect condition, thanks to our well researched, practiced and perfected packaging techniques that made it possible without interruptions.
How do you ensure safe and breakage-free delivery?
Many different layers are used by Trove ceramics and the materials used in packaging our handcrafted products so that they will reach you safe & sound. We are also tied up with trusted delivery partners for the ensured safe delivery.
Can you suggest me with some of your offers that are running.
It is worth checking the website as we try to provide regularly offers so we require to check the website regularly for updates. You can also enquire about the same by calling +91 9557211653 and asking our Customer Care executive.
Can I have Cash on Delivery as an option?
We provide Cash on Delivery option available for orders below Rs. 4,999. We charge a standard fee of Rs 79 to confirm any COD order with Free Shipping as per your convenience.
Why I am not been able to see COD as an option?
Sometimes when you place your orders from anywhere slightly outside of any main city, then your address specific cannot be registered by the website. In that case, You are surely encouraged to contact us directly at care@trevoceramics.com or call us on +91 9557211653 to address your special requests. We will do our best to accommodate your request regarding the products of our website.
Do you offer extra discount on bulk orders?
We are happy to serve you on special requests. Share your concern with us at care@troveceramics.com or call on +91 9557211653 and we will do our best to help you.
Where are you located?
We are situated in Delhi- NCR with corporate offices in Noida Sec 65.
Where is my order? Why hasn’t it reached me yet though I ordered it more than 5 days earlier?
All orders require at least about 2-3 days of processing before they are shipped. Once your order is shipped, you will be notified and will be provided with an Order Tracking link along with an individual AWB number that will be used by you to punch in to access your exact status and details of your order.